Information about our warehousing

Our Freshness Guarantee

Not every jar or tin is sold within a matter of days. Some remain in storage for several months, which isn’t really a problem given best-before dates of 2–5 years.
This isn’t a problem for us, as our warehouse is constantly air-conditioned. In summer, the temperature never exceeds 21 degrees; from October to April, no cooling is necessary as the temperature naturally stays below 20 degrees.
By way of comparison: Amazon is, unfortunately, extremely popular with customers. Perhaps this is partly because they’re dazzled by low prices and don’t pay enough attention to the details...
We once sent an enquiry to Amazon asking what their storage temperatures were like.

On 8 January 2018, Amazon informed us:“Generally speaking, we cannot guarantee a cold chain. Whilst the products are in transit, they must withstand the outside temperatures. Otherwise, a general storage temperature of 10°C to 30°C applies from 15 October to 30 April.”
Each customer can judge for themselves what sense such storage makes for products labelled ‘store in a cool, dry place’ or, as with algae oils, ‘store in the fridge only’.
Many of the brands we stock can also be ordered directly from other retailers on Amazon, particularly those from EnergyBalance and Podomedi. Nor will the semi-moist pet food from Tales & Tails certainly improve in quality as a result of this storage method... These products are then delivered “fresh” from an Amazon warehouse heated to 30 degrees ...

Compelling evidence for this assumption can be found, for example, by looking at negative reviews of chocolate. We came across this review ourselves whilst searching for “Vielen Dank” chocolate treats, which we like to include with our customers’ orders. Naturally, there are many reviews from July or August where customers complain that the chocolate had melted. This is likely to have happened during transit and is normal when there’s another heatwave.
But by the end of September, there certainly hadn’t been a heatwave for quite some time; this review clearly shows that the chocolate had already melted in the warehouse during the summer and then solidified again:
https://www.amazon.de/gp/customer-reviews/R1KY1DCATLRPS6/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B075GVCXFH
You can easily tell this sort of thing from the appearance of chocolate. But with algae oil, which – due to decomposition – is no longer beneficial to health but actually harmful, you can’t tell just by looking at it...

We terminated our partnership with Amazon in 2022!
Our goods are always well chilled, which we’re happy to prove with a long-term log of storage temperatures! Other fulfilment providers are no better than Amazon; we enquired with several, but refrigeration isn’t standard practice anywhere. Either we were informed of this in writing, or the FBA providers simply stopped responding altogether; not a single one mentioned a specialised warehouse for dietary supplements and foodstuffs.
Unfortunately, we do not know what the situation is like at other small online shops that stock the same products as us. But presumably not many will be willing to bear air-conditioning costs of around 100 euros a month for 10 square metres of storage space.
Furthermore, from July to August, we only dispatch temperature-sensitive goods from Monday to Thursday, unless the temperatures are definitely low enough over the weekend.
Customers can also take their own precautions and order frozen ice packsalongside their algae oil or Life Security drink, which we then include in the well-insulated parcel.
But even if a customer happens to forget, we’ll remember and include frozen batteries at our discretion. This is at our expense and also depends on the judgement of the packer in our warehouse. It’s safer to actively order batteries as well, especially as they’re cheaper from us than in ordinary shops and can then be used throughout the summer.