1. Payment

1.1 Accepted payment methods

With a variety of payment methods we want to offer our customers maximum purchasing convenience.

There are basically 3 payment methods:

• Payment via PayPal: well-known, secure and proven. A good alternative to Mollie, which occasionally does not work.
  
• Payment via Mollie: Dutch provider with maximum EU data protection
• Payment directly to us: We handle prepayment and invoice payments ourselves, for those who do not like PayPal and Mollie and want maximum data protection (we do not pass on any data, except for the credit check in the case of invoice purchases by new customers).

Payment via PayPal

• The payment is made via your PayPal account. Buyer protection and maximum security!

Payment by credit card processed via PayPal

• PayPal handles the processing of your credit card payment. This requires a PayPal account.
  

Payment by credit card processed via Mollie

• The Dutch payment provider Mollie handles the processing of your credit card payment. For customers who do not have a PayPal account.

Payment by direct debit processed via PayPal

• Direct debit processed via PayPal

Payment by direct debit processed via Mollie

• Slightly more cumbersome to use than direct debit via PayPal, but ideal for customers who do not have a PayPal account.

Payment by prepayment processed via Mollie

• The customer pays Mollie; when they inform us of the receipt of payment, we dispatch. Mollie only forwards the payment to us once dispatch has taken place. Secure for customers who do not yet know or trust us (no "money gone, goods gone"). But unfortunately this again involves passing data to a third party (Mollie).

Payment by prepayment directly to us

• This is the optimal payment method for customers who place extreme value on data protection: no one receives your data, neither PayPal, Mollie nor any credit agency. Our data remains on our office PC, providing the greatest possible anonymity for the buyer!
  Please note (Applies only to new customers): Non-stock items will only be ordered from the manufacturer by us after receipt of payment, which delays dispatch by 1-2 days. This is unfortunately necessary, as approximately 50% of new customers do not pay and we therefore cannot store goods indefinitely.
  Goods for known and reliable regular customers are of course dispatched immediately.

Payment by invoice

• Maximum security for the customer: goods first, payment afterwards. To ensure our security is not compromised, we carry out a credit check for new customers via the CRIF GmbH, a company similar to Schufa, but operating more in online retail.

For customers from the Netherlands:  iDEAL | Wero

• Instant transfer for customers from the Netherlands; the most popular payment method there works via Mollie with us too!

For customers from Belgium: Bancontact

• Instant transfer for customers from Belgium.

Other payment options

After purchase each customer receives their invoice by email. In this email there is a link to the customer centre of Deltra Software GmbH, the provider through whom we process our accounting. If you click this, you will not only find your invoice but also the option to pay via PayPal. This is useful, for example, if you purchased "on invoice" or by prepayment and now wish to pay by PayPal, or for the rare cases where payment via our shop fails due to technical problems; as a second option to PayPal we use the payment service provider Deltra Software GmbH. Deltra is a completely trustworthy provider; the general public are probably more familiar with the WISO financial and tax programmes, which are developed by this company.

1.2 Further information on payment

• For payment by invoice the invoice amount must be paid within 14 days.
• Prepayment must be made within 10 days, otherwise the purchase will be cancelled and the goods released for resale.
• When paying by credit card, your credit card account is charged upon conclusion of the contract.

Our bank details:

Account holder: EnergyVital Naturprodukte GmbH
Bank: EthikBank
IBAN: DE24 8309 4495 0003 4934 15
BIC/Swift code: GENODEF1ETK

If you have any questions you can find our contact details in the imprint.