Important information for customers from Switzerland
Please read the following terms carefully before placing your order. By placing your order, you are deemed to have read and understood them.
Switzerland has its own food law independent of the EU. It is very complicated, extensive and nuanced, but in many parts very similar to the EU's Food Information Regulation (LMIV).
In the area of vitamins and minerals there is a new ordinance:
SR 817.022.14 – Ordinance of the FDHA of 16 December 2016 on food supplements (VNem) (admin.ch)
The tables in Annex 1 are particularly relevant.
When ordering products, Swiss customers should note that the products must not exceed the amounts stated there. These always refer to the recommended daily dose, which can be found on the back of our products or in the product description under "Recommended consumption".
Whether this amount is contained in 1, 2 or 3 capsules is irrelevant. What matters is whether the recommended daily portion exceeds a critical amount.
Some manufacturers, especially our Swiss ones, are quite clever and write "Recommended consumption for the EU" and below that "Recommended consumption for Switzerland", which keeps them on the safe side with the authorities.
Some of the new rules are more drastic, some less so. The main issue among the substances is probably zinc. Switzerland only allows 5.3 mg per daily portion; in the EU there are hardly any products with such a (moderately sensible) low dosage.
Again, the table in Annex 1 is the most important part for customers.
We don't even stock most of these plants, but we do have one that is very popular in the EU: Please note that Griffonia, i.e. 5-HTP, is not permitted in Switzerland. Melatonin is also not permitted there.
In any case, we are not allowed to ship products to Switzerland that contain extracts from these plants or that contain amounts of ingredients considered excessive by Swiss standards.
If we do so nevertheless, there is a risk that customs will return them to us.
There are numerous parcel stations on the German border for Switzerland where customers can have problematic products sent to. However, we do not know what happens if a Swiss citizen has these products in their luggage when entering the country and is caught by customs; that is the customer's responsibility.
Of course you can return products under the 30-day right of withdrawal if you cannot keep them. We are of course not liable for any fines or proceedings imposed by Swiss customs.
A word of reassurance: there has so far never been a problem, even when a somewhat problematic product happened to be in a parcel!