Shipping

1.1 Countries delivered to

Delivery of goods is made to the following countries: the EU countries Belgium, Czech Republic, Ireland, Italy, Lithuania, Malta, Netherlands, Romania, Slovenia, Austria, as well as the non-EU countries Switzerland, Liechtenstein, Norway, Ukraine, San Marino, Iceland, Serbia, Macedonia, Moldova, Montenegro, Greenland, Bosnia and Herzegovina.

Is your country not listed? You can find the reason here!

1.2 Shipping costs

All prices are inclusive of statutory VAT (except for net purchasers and customers with billing and delivery addresses in a non-EU country; these customers are shown net prices).

1.2.1 Deliveries within Germany

Private customers: €3.90 flat rate, free shipping for orders over €48.
Business customers (customer group retailers/therapists): €4.00 flat rate, free shipping for orders over €150.

1.2.2 Deliveries abroad

We charge flat-rate shipping for international deliveries as follows:

For shipping to the European Union:

DHL Premium

Private customers: €12 flat rate, free shipping for orders over €140.
Business customers (customer group retailers/therapists): €16 flat rate, free shipping for orders over €300.

For shipping to non-EU countries (e.g. Switzerland, Norway etc.):

DHL Economy

Private customers: €16 flat rate, free shipping for orders over €160.
Business customers (customer group retailers/therapists): €15 flat rate, free shipping for orders over €400.

DHL Premium

Private customers: €20 flat rate, free shipping for orders over €200.
Business customers (customer group retailers/therapists): €20 flat rate, free shipping for orders over €450.

Officially, the customs and duties situations for DHL Economy and Premium parcels are the same. The delivery speed is somewhat faster.
A more important advantage is the following: Customers tell us that in some regions the rules for customs and duties are handled much more favourably for premium parcels than for economy parcels. However, premium parcels cost us around €5 more.

Worldwide we also use Warenpost International

For parcels that are no thicker than 10 cm and lighter than 1 kg, a cheaper shipping option can be chosen that is carried out by Deutsche Post and is usually no slower than DHL, often even faster!
Whether we choose this shipping method depends on the value of the goods. As a seller, this shipping method provides only limited insurance for us. This does not affect buyers; in all cases we as the seller retain full liability.

Further information can be found on our Shipping page!