1. dispatch

The following conditions apply: The goods are delivered worldwide with restrictions for various countries, see description below.

1.1 Shipping costs

All prices are inclusive of VAT (except for net buyers and customers with a customer and delivery address in a non-EU country, who will be shown the net prices).

1.1.1 Domestic deliveries (Germany)

Private customers: €4 flat rate, free shipping from €30.
Business customers (customer group dealers/therapists): 4 € flat rate, free shipping from 150 euros.

1.1.2 Deliveries abroad

We calculate the shipping costs abroad as a flat rate as follows:

For shipping to the European Union:

Private customers: €11 flat rate, free shipping from €130.
Business customers (customer group retailers/therapists): 11 € flat rate, free shipping from 300 euros.

For shipping to non-EU countries (e.g. Switzerland, Norway etc):

Private customers: €15 flat rate, free shipping from €150.
Business customers (customer group retailers/therapists): 15 € flat rate, free shipping from 400 euros.

This category also includes the USA, Canada, Thailand and Peru. Unfortunately, we had to deactivate all other non-EU countries worldwide due to extremely high problem rates (expensive returns, cases of fraud).

Delivery to France is unfortunately no longer possible thanks to the new bureaucratic hurdles, which would involve enormous financial and time expenditure: New information obligations for online retailers who sell goods to/from France (it-recht-kanzlei.de)

Unfortunately, more and more countries are joining this nonsense! We can't possibly invest 500 euros in an annual licence for every EU country just for permission to send our shipping boxes there. We are therefore now also removing the following countries from our shipping list(as of 12.2023) Poland, Slovak Republic, Lithuania and Greece!
Special shipping conditions apply to Austria . A delivery there is generally no problem, as long as we can send B2B, i.e. from us to an address of a trader.

1.1.3 Important note on customs and duties, especially for Swiss customers:

Any customs duties and import sales tax are to be borne by the buyer.
Here are the possible additional costs for our Swiss customers (99% of non-EU buyers):
Approx. 8% VAT, regardless of the parcel value. Customs costs are only incurred from 150 euros value of goods, 11.50 CHF in principle plus 1 € / kg.

1.2 Delivery periods

Unless otherwise stated in the respective offer, the goods will be delivered domestically (Germany) within 1 - 3 days, for deliveries abroad within 5 - 10 days after conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will dispatch the goods in a single consignment, unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.

1.3 Contracted delivery services

In principle, we work with the entire spectrum offered by DHL / Deutsche Post (parcels, goods mail, national and international).
Unfortunately, there is now a rampant strike culture in Germany. In 2023/2024 in particular, DHL parcels often arrived up to a week late to customers.
This happens when DHL uses the German railway to transport its parcels, sends them internationally by air freight - and then DHL, the railway and airports take turns striking every week!
Due to these problems, we have also opened a business account with Hermes and reserve the right to send parcels via Hermes instead of DHL should such extremes occur again.
In each case only if it is foreseeable that DHL parcels would arrive unreasonably late and in such a way that it is only to the advantage of our customers.

1.4 Measures for your and our security

We generally recommend that customers do not select"Leave in a safe place" or"Leave with neighbour". If a customer selects these options themselves when completing the DHL options, they will lose both DHL's and our liability in the event of parcel loss!
Since 2021, there has been a sharp increase in cases of fraud in which fake customers, for example, select the "Drop off at secure drop off location" option themselves using a false identity in order to then fraudulently take parcels there. In cases of doubt, we therefore also decide independently whether to fulfil this request or whether to select the "Hand over in person" or "IdentCheck" options for higher-value parcels. Parcels worth over €400 will only be dispatched if the buyer provides their date of birth, as otherwise no "Ident Check" is possible. In this case, we decide whether Ident Check is necessary based on the risk profile, e.g. if it is a regular customer with whom there have never been any problems or a new customer unknown to us.
We ask for your understanding for these measures, which are primarily for the security of our customers. Unfortunately, identity theft is now a widespread phenomenon on the Internet, and you can't avoid it by choosing another online shop - on the contrary, we don't know of any other shop that handles it as critically and for the benefit of its customers as we do.
Additional costs incurred by DHL due to these services are of course borne by us.