1. Payment methods

1.1 Accepted payment methods

With a variety of payment methods, we want to offer our customers maximum purchasing convenience.

There are basically 3 payment methods:

• Payment via PayPal: Well-known, secure and proven. A good alternative to Mollie, which occasionally does not work.
  
• Payment via Mollie: Dutch provider with maximum EU data protection
• Payment directly to us: We handle prepayment and invoice payment ourselves, for all those who don't like PayPal and Mollie and want maximum data protection (we don't pass on any data, except for credit checks for new customers purchasing on account).

Payment via PayPal

• Payment is made via your PayPal account. Buyer protection and maximum security!

Payment by credit card with processing via PayPal

• PayPal takes over the processing of your credit card payment, which requires a PayPal account.
  

Payment by credit card with processing via Mollie

• The Dutch payment provider Mollie will process your credit card payment. For customers who do not have a PayPal account.

Payment by direct debit with processing via PayPal

• Direct debit with processing via PayPal

Payment by direct debit with processing via Mollie

• Slightly more complicated to use than direct debit via PayPal, but ideal for customers who do not have a PayPal account.

Payment in advance with processing via Mollie

• The customer pays to Mollie, when they inform us of receipt of payment, we dispatch. Mollie only forwards the payment to us once the goods have been dispatched. Safe for customers who do not yet know and trust us (no "money gone, goods gone"), but unfortunately data is again passed on to a third party (Mollie).

Payment in advance directly to us

• This is the optimal payment method for customers who attach great importance to data protection: Nobody receives your data, neither PayPal, Mollie nor a credit rating institute. Our data remains in our office PC, so the greatest possible anonymity for the buyer!
  Please note (only applies to new customers): Goods that are not in stock will only be ordered by us after receipt of payment from the manufacturer, which means that dispatch will be delayed accordingly by 1-2 days. Unfortunately, this is necessary because approx. 50% of new customers do not pay and we therefore cannot store goods indefinitely.
  Goods for known and reliable regular customers will of course be delivered immediately

Payment on account

• Maximum security for the customer, first the goods and then the payment. To ensure that our security does not fall by the wayside, we carry out a credit enquiry for new customers via CRIF GmbH, a company like Schufa, only more active in online trading.

For customers from the Netherlands: iDEAL | Wero

• Sofortüberweisung for customers from the Netherlands, the most popular payment method there also works for us via Mollie !

For customers from Belgium: Bancontact

• Sofortüberweisung for customers from Belgium.

Further payment options

After the purchase every customer receives his invoice by email. In this email there is a link to the customer centre of Deltra Software GmbH, the provider we use for our accounting. If you click on this link, you will not only find your invoice, but also the option to pay via PayPal. This is useful, for example, if you have purchased "on account" or by prepayment and would now like to opt for PayPal or for the rare cases in which payment does not work via our shop due to technical problems, we have the payment service provider Deltra Software GmbH as a second option to PayPal. Deltra is an absolutely trustworthy provider; the general public is more likely to be familiar with the WISO financial and tax programmes programmed by this company.

1.2 Further information on payment

• In the case of payment on account, the invoice amount must be paid within 14 days.
• The advance payment must be made within 10 days, otherwise the purchase will be cancelled and the goods released for resale.
• If payment is made by credit card, your credit card account will be debited upon conclusion of the contract.

Our bank details:

Account holder: EnergyVital Naturprodukte GmbH
Bank: EthikBank
IBAN: DE24 8309 4495 0003 4934 15
BIC/Swift-Code: GENODEF1ETK

If you have any questions, please find our contact details in the imprint.