Loyalty discount - loyalty pays off
Customers who have been with us for a long time are rewarded for their loyalty - with a loyalty discount. This means: Increasingly better discount levels when reaching a total turnover through further orders!
Loyalty discounts are a popular way in many shops to reward regular customers and motivate them to stay. After all, after a while you get special prices that you can't get anywhere else.
As a rule, the shops add up the sales of the year or the last 365 days. With us, you get discounts from the technically realisable date, i.e. for all sales from July 2022! This is the date on which we changed from a sole trader to a limited company. It is not technically possible to count earlier sales.
The loyalty discount only applies to purchases made directly via a fully-fledged customer account at www.energyvital.de. No loyalty discount can be granted on orders placed via a guest account or Hood.de.
The reason:
- Our loyalty discount is technically regulated by a plugin. This is linked to the customer account. Customers who order with the option "do not create a customer account" will have their "guest account" deleted after 2-3 weeks if they so wish, on this basis it is not possible to collect sales-related loyalty discounts.
- Purchases via Hood.de are not even recorded in our shop software. In addition, we already pay enough in Hood sales commissions, so no more discounts are possible. Would you like the discount to go to you and not to Hood? Simply order directly in our online shop!
Sales are automatically counted directly in your personal account, so customers should only use one customer account at a time and not create a new one for each order, as the discount cannot then be used.
For telephone orders, the loyalty discount is granted on request.
As a rule, the loyalty discount is only available when ordering via a customer account.
But of course we do not want to penalise our many senior customers, who often do not have a PC. They are still welcome to benefit from our discounts by telephone, but should remind us in conversation that they cannot order by PC but have already ordered many times and would like to benefit from the loyalty discount. We can then determine your discount over the phone in the software and inform you.
Customers who are fit on a PC or smartphone are welcome to benefit from our discounts automatically when ordering on their device
The current loyalty discount levels
You can find our loyalty discount levels at the top of the graphic.