Important information for customers from Switzerland
Please read the following conditions carefully before placing your order. By placing your order, you are deemed to have read and understood them.
Switzerland has its own food legislation, which is independent of the EU. This is very complicated, extensive and differentiated, but in many respects very similar to the EU's FIR.
There is a new ordinance on vitamins and minerals:
SR 817.022.14 - Ordinance of the FDHA of 16 December 2016 on food supplements (VNem) (admin.ch).
The tables in Annex 1 are particularly relevant.
When ordering products, Swiss customers should ensure that the products do not exceed the quantities specified there. These always refer to the recommended daily dose, which can be found on the back of our products or in the offer text under "Recommended intake".
Whether this quantity is contained in 1, 2 or 3 capsules is irrelevant. What is important is whether the recommended daily portion exceeds a critical amount.
Some manufacturers, especially our Swiss, are very clever and write "Recommended intake for the EU" and "Recommended intake for Switzerland" underneath, so they are also on the safe side with the authorities.
Some new regulations are more blatant, some less so. The main problem with the substances is probably zinc . Switzerland only allows 5.3 mg per daily portion, in the EU there are hardly any products with such a (moderately sensible) low dosage.
Once again, the table in Annex 1 is the most important part for customers.
We do not even stock most of these plants, but we do have one that is very popular in the EU: Please note that Griffonia or 5-HTP is not authorised in Switzerland. Melatonin is also not authorised there.
In any case, we are not allowed to send products containing extracts from these plants or containing what the Swiss consider to be excessive amounts of ingredients to Switzerland.
If we do so anyway, there is a risk that customs will send it back to us.
There are numerous parcel stations for Switzerland at the German border where customers can have problematic products sent. However, we do not know what happens if a Swiss citizen has these products in their luggage and is caught by customs, this is the responsibility of the customer.
Of course, you can return products within the 14-day right of cancellation if you cannot keep them. Of course, we are not liable for any penalties or proceedings by Swiss customs.
However, a word of reassurance: there have never been any problems so far, even if the parcel happened to contain a product that was not entirely unproblematic!