Notes on the use of our service by phone and email

You are welcome to use our phone number in the shipping office +49 351 48183292 for all concerns.
If the office is not occupied, the call will be forwarded to the cell phone of the managing director Mr. Müller after a few seconds. Even though this works around the clock, please keep to the usual opening hours on working days if possible. If the cell phone is not in operation, there will be no answering machine recording!

The telephone number +49 351 48183291 forwards your call to an answering machine after only 2 seconds. Please leave your request on tape and we will call you back as soon as possible.

The best place for your questions is in our mailbox! service@energyvital.demailbox!
If possible, complaints should always be sent by email, also because of the necessary documentation for both sides.
In this way, problems can be clarified and solved much better and more effectively than during a spontaneous and possibly untimely telephone call.

You can get a free short consultation from us at any time. Please also email consultation requests to service@energyvital.de if possible.
Nobodys perfect, even we don't always have all the latest scientific studies on vitamins, herbs, etc. up to date.
For inquiries by email you will receive a detailed answer, possibly we even include an interesting topic directly in our blog or newsletter.
In case of spontaneous inquiries on the phone, we cannot always guarantee such comprehensiveness and quality!

Important note about our discounts

Of course we also accept orders via hotline. However, we would also like to point out that our generous discounts in the store are binding only when ordering directly in the online store.
This makes sense, because every telephone order takes about 20 minutes and in about 20% of the cases we have to deal with cost-intensive problems, e.g. wrong addresses or misunderstandings. In the case of store orders, the time we spend is no more than 5 minutes and the problem rate associated with costs is less than 1%.
So it is logical that we pass on this cost advantage to our customers, and it is equally logical that we cannot do the same for telephone orders.