1 ice pack (200 ml each), frozen to -18 degrees for dispatch

For greater safety in summer

All temperature-sensitive products from the manufacturers in our range of dietary supplements, feed, etc. are designed to withstand a short rise in ambient temperature.

Microbiotics generally prefer it cool. To compensate for losses during shipping and storage from the outset, substantially more is filled into the capsules than is declared on the pack. The aim is that the capsules still contain as many viable bacteria at the end of the best-before date as were stated.

Fish oils, algal oil and krill oil are protected from oxidation by the addition of vitamin E. According to our manufacturers, a slight temperature increase for 1–2 days during transit does not harm them; after that they should be stored cool again or, depending on the product, refrigerated.

To protect goods from excessive heat, in summer or at temperatures above 25 °C we ship such products only from Monday to Thursday. At extremely high temperatures from 30 °C we recommend postponing the purchase until they drop again.
Of course our customers can decide for themselves. However, we refuse to accept returns of products on the grounds of "heat damage" if the weather conditions were known at the time of purchase.

A safe alternative: refrigerated shipping!

When purchasing heat-sensitive products (microbiotics, enzymes, oils) we recommend booking refrigerated shipping, which can easily be done via the purchase function; this is set up with us as a normal product.

We then include cooling packs — as many as you buy — and insulate the goods particularly well.
The more you purchase, the safer and cooler the transport.

The insulation and the -18 °C temperature of the cooling packs are sufficient to cool the goods significantly for 12–24 hours.
Even if they perhaps no longer arrive cool at the customer's address, the heat exposure during transport will then have been significantly below what the manufacturers specify as the maximum limit.

And our customers also receive an additional benefit: these are ordinary cooling packs that are hardly any cheaper to buy in shops. That means they can simply be reused at home afterwards.
The cooling packs are suitable for a temperature range from -18 °C to +40 °C, so, for example, they can also be used as a heat pack to apply to tense muscles or similar.

Safety notice: The cooling packs are sealed and are not intended to be opened, have their contents removed, or consumed!