Professional cold chain delivery – hemp insulated bag plus sustainable cooling pad

Professional refrigerated shipping in environmentally friendly packaging

Temperature-sensitive items such as lactic acid bacteria or omega-3 oils should only be shipped in refrigerated packaging at high outside temperatures so that your products arrive undamaged.

In addition to our low-cost light version in the form of camping ice packs, which keep goods slightly cooler for 12–18 hours, we also offer this cooling version, which keeps products cold for significantly longer.
We obtain these from Podomedi, but not as a regular product — instead we occasionally place chilled orders there ourselves and keep the cooling packs for our customers.
Therefore we always have only a limited supply. For this reason, and also because we make no profit on this product but, on the contrary, sell it slightly below our purchase price, a maximum of one cooling pack can be added to an order.
In our experience, in orders with refrigerated shipping that take 2–3 days from Podomedi Netherlands to us, the cooling pads still contained frozen ice, meaning these cooling packs reliably keep your goods cold for at least 2 to a little over 3 days, i.e. for the entire usual DHL transit time!

The cooling pack consists of a hemp thermal bag that is fully compostable, and a reusable cooling pad. The hemp bag can be disposed of in organic waste or reused many times. The cooling pads are sustainable and filled with pure water with no chemicals. They can be easily refrozen and used again.

To protect goods from excessive heat, in summer or at temperatures above 25 degrees we only ship heat‑sensitive products from Monday to Wednesday. Heat‑sensitive items include:

• All omega‑3 oils, whether in capsules or bottles
• Microbiotics such as capsules containing lactic acid bacteria or other digestion‑supporting microbes
• All types of enzymes
  

At extremely high temperatures from 30 degrees upwards we recommend postponing the purchase until temperatures are lower.
Of course our customers can decide this themselves. However, we will refuse returns on the grounds of “heat damage” if the weather conditions were known at the time of purchase AND the parcel had a normal transit time, i.e. was not, for example, excessively delayed due to a DHL error AND no cooling pack was deliberately selected at the time of purchase.

Of course we also apply some judgement. We know which products are supplied by the manufacturer with sufficient heat protection to withstand 1–2 days in warmth, e.g. by the addition of vitamin E, and which are rather very sensitive, and we contact customers if necessary before shipping to ensure safe delivery.