Information about our holiday period

We're taking a short break and going on holiday for a few days!

This will have only a minor effect on shipping.

We are in the sunny south from 15 August - 22 August. The shop will, however, still be checked daily.

Here are the important points:

• Are you ordering from 20 August? Then this will have absolutely no impact on you!
  We quote a shipping period of "1-4 working days". Our regular customers know that we generally deliver within 24 - 48 hours. Next week we will have to push that a little more, but if we resume dispatching on Monday 24 August, we will easily meet our shipping timeframe for everything ordered from 20 August onwards!
• If you order before 20 August, it is advisable to pay attention to the stock levels. For each product we state how many are in stock. If you only order what is actually available, our temporary holiday help can dispatch it to you on 18 August and 20 August!
• If you order something that is not in stock, we have to obtain it from the manufacturer first. You will then receive your parcel a few days later, and in terms of timing it makes no difference whether we're on holiday next week or not!
  
• If you are in a hurry, please, if possible, order only one brand. We have an agreement with the manufacturers Natur Vital, Podomedi, St. Helia, Vitals and Energybalance that they will deliver directly to our customers during the holiday. We check our incoming orders daily and, if necessary, we place the order with the manufacturer. In that case you won't notice our holiday at all, except perhaps that your parcel arrives earlier than usual!
• Orders where many brands are mixed together, include many special offers from our warehouse and where many items are out of stock could be delayed by 2-3 working days. But that should only affect a minority the majority of customers will not notice that we are on holiday at all!
• However, the telephone hotline will not be staffed. For enquiries please use the contact form in our shop. The mailbox will be checked and processed daily; as always, this is only a partial holiday for me — I am available for the shop and our customers for 2 hours each day!
  I ask for your understanding that I refer to the contact form here and not to the more popular option of e-mail. Unfortunately criminals also read everything on the internet, and after very bad experience with SPAM flooding we no longer publish our support e-mail addresses online; customers only receive them when we reply by e-mail to enquiries submitted via the contact form.

If you would like to order but are hesitating because, for example, Sunday would be more convenient: we recommend ordering as soon as possible! Everything received by Saturday 10 am will still be processed and placed on the DHL truck which collects the weekend parcels from the DHL branches in Dresden at 11 am and heads straight west!

We wish all our customers pleasant final days of August. Enjoy it while you can — the next autumn will be here soon enough!

Until the end of August,

Mario Müller, Managing Director